Customers with Disabilities

Advance Notice Benefits Everyone

Our team is ready to support your needs during your charter trip, and a little notice goes a long way. We ask that you reach out at least 48 hours before your scheduled departure so we can prepare everything you’ll need.

Letting us know early gives us time to brief your driver about any specific support you may require. For example, knowing the weight of your wheelchair or scooter lets us choose a coach with the right lift and enough room in the luggage compartment.

We can also arrange seating near the front of the bus if needed. If you have vision or hearing impairments, please tell us what kind of extra help would be useful for your ride.

Our Lift-Equipped Fleet

We want to stress again how helpful it is to get 48 hours’ notice for lift-related accommodations. When you call, please provide your travel details and contact information. Even if we don’t receive advance notice, we’ll still do what we can, including offering other boarding options if needed.

Our buses with lifts include two securement spots for wheelchairs. Riders using scooters or other mobility equipment will need to transfer to a standard seat for travel. These spaces are available on a first-come basis.

Please plan to arrive at least 30 minutes before departure so we can help with pre-boarding and make sure everything’s ready.

Important note: The combined weight of the passenger and mobility device must not exceed 600 pounds. Maximum device dimensions for bus accommodation are 30 inches wide by 48 inches long.

Mobility Device Storage and Handling

Compact mobility aids such as canes and crutches can be stored in overhead compartments or beneath your seat. Larger aids that won't fit in these spaces will be securely stored in the underbus luggage compartment at no extra charge.

Mobility devices weighing more than 50 pounds require a ramp for loading.

Important note: If your mobility device is damaged or lost while traveling with Chicago Motor Coach, notify your driver immediately.

Personal Care Assistance

Chicago Motor Coach staff are not able to provide personal support such as feeding, bathroom help, or medical care. If you need this kind of assistance during the trip, we recommend bringing a personal care attendant. Let your driver know ahead of time, and we’ll reserve seats together to keep you and your attendant side by side.

Support During Rest Stops

Please tell your driver ahead of time if you’ll need assistance during any scheduled rest or meal breaks. We’ll help retrieve your mobility devices during these stops if needed.

Medical Oxygen Policies

Federal rules limit each bus to a total of 99 pounds of medical oxygen. If space is tight, oxygen is accepted on a first-come basis.

You may bring up to four oxygen canisters — two for personal use during the trip and two for storage underneath. Each canister must be no more than 4.5 inches in diameter and 26 inches tall.

Any extra canisters must be secured with safety caps and placed in the luggage compartment.

Chicago Motor Coach is not responsible for ensuring you have enough oxygen or for arranging refills during your trip.

You may bring Portable Oxygen Concentrators, but you’ll need enough battery power for the entire ride.

If you plan to use your concentrator, ask when booking whether outlets are available on your coach. Still, it’s best to bring extra battery power as a backup.

Medication Management

Keep any medications with you in your carry-on instead of placing them in the luggage compartment. That way, they’re accessible if needed during the ride.

Service Animal Guidelines

Service animals accompanying passengers with disabilities are welcome aboard our coaches. They must be leashed or in carriers and remain well-behaved throughout the journey. They cannot occupy seats or block the aisle.

We reserve the right to deny transportation to animals that pose a direct threat to other passengers, drivers, or Chicago Motor Coach employees.

Let’s Make Your Trip Comfortable and Accessible

Looking for reliable group transportation that puts accessibility first? Call Chicago Motor Coach at (847) 260-9797 to go over your travel needs and set up the right accommodations. Our team is here to make sure your ride is smooth, respectful, and handled with the attention you deserve from start to finish.